System Setup
Browser Settings - Browser configurations and setup for online modules.
Blank White Screen - Information to help with modules that are missing graphic content and/or audio.
Browser Flash Player Settings - Configuration settings for your Flash player.
Firewall Settings - Firewalls and configuring them to run with your browser.
Cloud Based Web Filtering Services - What is Web Filtering and how it impacts your online modules.
Pop-up Blocker Settings - 3rd party pop up blocker software.
Blank White Screen

A blank white screen is usually an indication that you are being blocked from viewing the module by either a Firewall (software or hardware Firewall) or a 3rd party web filtering service.

NOTE: What this means is that a firewall can block audio, video, images, or other multimedia files such as flash from playing correctly on your computer!
Please view the Firewall Settings for troubleshooting blank white screens.
Browser Flash Player Settings

For the online courses to play correctly you must have flash player installed for your browser.  If you do not have flash player installed for your browser or you have not updated the player to the latest level you may be able to run the course but not get any images, sound, or video. Or you may get a separate window but nothing is being displayed in that window. These are good indication that you do not have flash player installed for your browser.
Please download the Macromedia Flash plug-in using this link.
Firewall Settings

The most important aspect of a firewall is that it is the gateway or entry point of a network environment which can be configured to permit, deny, encrypt, or decrypt traffic to allow access in or out of a network environment.

A firewall is designed to prevent unauthorized access to or from a network. Firewalls can be implemented in both hardware and software, or a combination of both. Firewalls are frequently used to prevent unauthorized Internet users from accessing networks connected to the Internet, especially intranets. All traffic entering or leaving the intranet pass through the firewall, which examines each traffic and blocks those that do not meet a specified security criteria.

NOTE: What this means is that a firewall can block audio, video, images, or other multimedia files such as flash from playing correctly on your computer!
Examples of Hardware Firewalls include (users may have NO control over configuration): Examples of Software Firewalls include (users may be able to control configuration):
  • Cisco
  • Lucent
  • Symantec
  • Juniper
  • SonicWALL
  • WatchGuard
  • Barracuda
  • Zone Alarm
  • Black Ice
  • Symantec Norton Personal Firewall (example Norton 360)
  • McAfee Personal Firewall Plus
  • Comodo Firewall Pro
  • Microsoft Windows Firewall
  • TrendMicro Internet Security
  • Kerio Technologies
  • ClarkConnect
To Manually turn off a (Software) Firewall:
1. You will need to disable the Firewall that is currently installed on your computer. Snapshots are provide below as examples of some Firewall Software currently available on the market. (see below)
2. You can add the following websites as trusted sites to your firewall if the above does not correct the problem.
NOTE: If you think you are experiencing issues relating to a Firewall setting please add the following domain names to your firewall as Trusted Sites:

> yourportalprefix.qualitycampus.com
> opusworks.qualitycampus4.com
> tqgdev.qualitycampus4.com
> tqg.qualitycampus4.com
> courselibrary.qualitycampus2.com
NOTE: Here are some examples of Software Firewalls that can be installed on a computer.

Norton Personal Firewall contains an AD blocker. Click on Turn off button on the right to disable while using the courseware.
Earthlink will install a popup blocker on your IE address bar. Click off button to turn off.
If you have problems with Flash, see below
Cloud Based Web Filtering Services

A web filtering service is online cloud based service (usually by a 3rd party) designed to restrict or control the content a user is authorized to access from their computer across the internet. You may experience difficulties accessing the online modules or viewing any of the modules if you are being routed through a Web Filtering Service. Since the service is located outside your company's network, in most cases you would never know you are being routed through a web filtering service until you have trouble access content on the web.

Other terminologies to reference Web Based Filtering Services include the following: Content-control software, content filtering software, secure web gateways, censorware, Content Security and Control, web filtering software, content-censoring software, and content-blocking software.

NOTE: Please consult your IT Department if you think your company is using a Web Filtering Service! In most cases, they will need to contact the 3rd party to allow or permit the contents of the modules to pass through.

For a list of TQG approved domain names to be added to the Web Filtering Service please view the Firewall Settings for troubleshooting blank white screens.


Screenshot-whitehouse com by Original uploader was Bluefoxicy at en.wikipedia - Transferred from en.wikipedia. Licensed under GPL via Wikimedia Commons
Pop-up Blocker Settings

Unfortunately, a tool that is very powerful for the enhancement of e-Learning and other Web Applications, can also be misused to the detriment of all users.  Such is the case with the use of Protected Browsers, new windows originating from a primary, when used in massive advertisement campaigns and known as “Pop-Ups”.  The Quality Group uses protected browsers, to maintain the instructional integrity of the course and for security purposes.

These protected browsers are opened only when students click on a button specifically designed to open another browser. Protected browsers do not allow the students to use typical browser navigation. Hence, the instructional designer can integrate knowledge topics and e-Learning exercises knowing the student will be presented with the material as designed to achieve the learning objectives.  Using an open browser with typical navigation and URL addressable options, students could be easily confused because they could enter or jump into the middle of a learning point or skip material entirely.  Protected browsers eliminate the address bar, back, next, and go buttons, requiring students use only the designed navigational tools.

Unfortunately, this use of protected browser windows falls prey to the installation and use of Pop-Up Blockers designed to rid us of those unwanted ads.  People employ a variety of pop-up blockers, which eliminate not only pop-up ads, but also any new windows from any current window, effectively shutting down the opening of any secondary windows.

An indication that a Popup Blocker software is currently running on your computer is when no separate window opens up to display information.  With the addition of toolbar plugins, such as: Google toolbar, Yahoo toolbar, AdZapper toolbar, it has become increasingly difficult to allow smooth access throughout the course.  To resolve this problem you will need to turn off the "Popup Window Blocking" feature for whichever software you are currently using to block popup windows.  You may also add our web link website URL from within the popup blocker software to allow access to our web pages.

To Manually turn off pop-up blockers (Internet Explorer 7.x and higher):
1. Select Tools > Internet Options > Privacy tab.
2. Under the "Pop-up Blocker" section, make sure that "Turn on Pop-up Blocker" is NOT checked.
3. Click OK to confirm the new settings.
1. Select Tools > Internet Options > Privacy tab.
2. Under the "Pop-up Blocker" section, make sure that "Turn on Pop-up Blocker" is NOT checked.
3. Click OK to confirm the new settings.

To turn off pop-ups within a Window (Internet Explorer 7.x and higher):
The Yellow Information Toolbar will appear right beneath the tabs within Internet Explorer only. It will ONLY appear if Internet Explorer is alerting you to something important such as a pop-up window.
1. Right Click on the Yellow Information Bar at the top of the web page.
2. Highlight "Settings" and left click "Turn Off Pop-up Blocker".
3. The Yellow Information Bar should NOT appear.
1. Right Click on the Yellow Information Bar at the top of the web page.
2. Highlight "Settings" and left click "Turn Off Pop-up Blocker".
3. The Yellow Information Bar should NOT appear.
The Quality Group - Lean Six Sigma Black Belt